Privacy Policy
Respecting your privacy is extremely important to ATTITUDE (“ATTITUDE” or “we”), and maintaining the trust of our clients remains our priority. This Privacy Policy (“Privacy Policy”) has been prepared to affirm our commitment to protecting the confidentiality of the information we hold about our clients and to inform you about our practices regarding the collection, use, and disclosure of personal information you provide to us or that we automatically collect through our website wholesale.attitudeliving.com (the “Site”).
This Privacy Policy applies whenever you provide personal information to us, whether by visiting our Site, creating an account, placing an order through our online store, participating in a contest, or at any other time while using our Site; in writing when communicating with us; by subscribing to our newsletter; by phone; or at any other time ATTITUDE collects, uses, discloses, or retains your personal information.
This Privacy Policy does not apply to third-party websites, including those accessible through links that may appear on our Site.
If you have questions about this Privacy Policy or wish to obtain more information, please contact us using the methods provided in Section 13 – Questions, Complaints, and Contact Information below.
Personal Information
“Personal information” refers to any information about an identifiable individual that can directly or indirectly identify them. This may include your name, email address, phone number, date of birth, and financial information (including banking and credit card details).
Your Consent
In general, we collect, use, and disclose your personal information only with your consent. However, in some cases, the law allows us to collect, use, or disclose your personal information without your consent (for example, when required to disclose information pursuant to a subpoena or court order) – see Section 4 – Sharing Personal Information.
By communicating with us, voluntarily completing a registration form with your personal information, using chat, creating an account, or browsing our Site, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you provide personal information of a third party, you confirm that you have obtained their consent or have the authority to allow us to collect, use, and disclose this information in accordance with this Privacy Policy.
Subject to certain legal or contractual restrictions, you may withdraw your consent at any time by contacting us as described in Section 9 – Accessing Your Personal Information.
Section 1 – Collection of Personal Information
We may collect and process various types of personal information as part of our business activities and service delivery, including but not limited to:
Information that identifies or allows us to contact you, such as your first and last name, billing and shipping addresses, email address, phone number, gender, and date of birth;
Billing and sales information related to our products or services, such as your credit card number, payment information, responses to questionnaires and surveys, product preferences, feedback, and transaction information.
We strive to limit the amount of personal information we collect to what is necessary for the purposes described in Section 9 – Accessing Your Personal Information.
Section 2 – Methods of Personal Information Collection
We collect personal information directly from you when you communicate with us via phone, email, SMS, chat, visit our Site, or complete a form, including, but not limited to, when you:
- Create an account
- Make a purchase or payment
- Contact us regarding a return, support request, or order
- Subscribe to our newsletter or agree to receive emails from us
- Visit our Site
- Participate in a survey
We may also collect personal information from third parties with your consent or when permitted by law (e.g., from government agencies, financial institutions, or other service providers). In addition to information you provide, we automatically collect certain technical information, such as your use of our Site or your device, including, without limitation, browser version, IP address, time zone, cookies, pages or products viewed, search terms, and interaction with the Site. For more details, see Section 5 – Information Collected Automatically.
Section 3 – Use of Collected Personal Information
We may use collected personal information for the following purposes:
Purchases and Order Management: Validate, process, and track your orders, including delivery; communicate order status; assist with transactions, such as ordering or returning products; assess satisfaction; verify identity and credit if needed; process payment information; monitor orders for risk or fraud; recover amounts owed; and manage disputes.
Account Creation and Management: Allow you to manage orders, preferences, and profile.
Customer Service: Respond to account or order inquiries and connect you with relevant services.
Marketing and Promotion: Provide personalized commercial offers; tailor your Site experience; understand your opinions, preferences, and feedback; continually improve products and services; compile anonymized statistics; evaluate advertising campaigns.
Newsletters and Commercial Communications: Share news about ATTITUDE and our products; provide updates, offers, and promotions; personalize marketing communications; evaluate the success of newsletters and commercial communications.
Site Functionality: Provide a high-performing Site; facilitate navigation, including maintaining sessions and cart contents.
Promotion of Third-Party Products and Services: Introduce products or services that may interest you.
Legal Requirements: Comply with applicable legal and regulatory obligations.
If personal information is collected for purposes other than those above, we will inform clients in advance and obtain necessary permissions or consents.
Section 4 – Sharing Personal Information
ATTITUDE does not disclose personal information for purposes other than those for which it was collected, except with your consent or as required by law. Personal information is accessible to employees whose roles require it and may also be shared with certain third parties, including:
4.1 Third-Party Service Providers:
Personal information may be shared with our e-commerce platform provider to operate our online store. Learn more about Shopify’s privacy practices at: https://www.shopify.com/legal/privacy
Personal information may also be shared with third parties providing IT services, marketing, or program management services, as well as partners assisting with delivery, payment, and customer management. We protect personal information through contractual measures and by limiting sharing.
4.2 Government Authorities and Law Enforcement:
We may disclose personal information to comply with laws, respond to subpoenas or other legal requests, or protect our rights.
4.3 ATTITUDE Corporate Network Entities:
We may share personal information in connection with mergers, acquisitions, or corporate restructurings.
4.4 Behavioral Advertising:
We use certain information about your Site usage, purchases, and interaction with ads to provide targeted advertising and marketing communications. Data may be shared with advertising partners, sometimes using cookies, pixels, or similar technologies. For more information, see Section 5 – Information Collected Automatically.
You may opt-out of targeted advertising on Facebook, Google, and Bing at:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
4.5 International Disclosure:
Personal information may be stored on secure servers outside Quebec, including elsewhere in Canada, the U.S., or Europe, and may be shared with business partners abroad. We implement contractual safeguards to protect privacy.
Section 5 – Information Collected Automatically
This section provides information on the collection, use, and disclosure of information automatically collected through tracking technologies such as cookies, logs, web beacons, tags, or pixels. These technologies collect general information about how users access and use the Site.
You may consent or decline certain tracking technologies when accessing our Site. Refusal may affect your browsing experience. By clicking “Accept All” on your first visit, you consent to the use of tracking technologies on your device in accordance with this Privacy Policy.
5.1 Statistical Information:
Statistical information collected may include approximate location (city or neighborhood), access date/time, operating system, visited Site sections and pages. Data may be disclosed to third parties and archived for future use.
5.2 Cookies:
A cookie is a small amount of information stored on your computer or device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media/content cookies. Cookies enhance your browsing experience by remembering actions and preferences, reducing the need to re-enter information, and providing information on Site usage.
Third parties may also place cookies on our Site, including analytics tools for marketing and personalization. You can manage, control, or disable cookies via browser settings; however, some Site features may be affected. Blocking cookies may not fully prevent sharing with third-party advertising partners. For more information, see Section 4.4 – Behavioral Advertising.
5.2.1 Cookie Retention:
Session cookies last until you close your browser; persistent cookies last until expiration or deletion. Most cookies used expire between 30 minutes and two years from download.
5.2.2 Do Not Track:
We do not modify data collection or usage practices in response to “Do Not Track” signals due to inconsistent industry standards.
5.3 Web Beacons:
Transparent graphics in web pages or emails that track whether the page or email was viewed, helping evaluate the effectiveness of newsletters, advertising, and communications.
5.4 Google Analytics Products:
Used to analyze Site usage and deliver targeted ads. By using the Site, you consent to this use. Opt-out at: https://tools.google.com/dlpage/gaoptout?hl=en
Section 6 – Newsletter and Marketing Communications
6.1 Consent to Receive Communications
By submitting your personal information via our registration forms, creating an account, or subscribing to our newsletter, you consent to receiving marketing communications from ATTITUDE by email or postal mail, including newsletters, promotional offers, advice, updates regarding our sustainable approach, and information about our products and services.
Please note that certain operational messages (for example, order confirmations, shipping notifications, service notices, etc.) are considered essential to the transaction and are not covered by this consent to receive marketing communications.
6.2 Newsletter
Our newsletter is sent only to customers or users who have registered to receive it by email and may include trends, new products, promotions, environmental initiatives, and personalized recommendations.
6.3 Withdrawal of Consent
You may withdraw your consent at any time:
By clicking the unsubscribe link located at the bottom of our marketing emails. Once your withdrawal request has been received and processed, you will no longer receive marketing communications from us.
6.4 Use of Personal Information
Personal information collected for marketing communications purposes is used in accordance with this Privacy Policy.
These communications may be sent to you by postal mail, email, text, or any other means of communication, subject to obtaining your consent in accordance with this policy and applicable laws.
Section 7 – Security Measures to Protect Information
ATTITUDE maintains appropriate physical, technical, and administrative safeguards and follows industry best practices to ensure the protection of personal information in our possession against accidental or unlawful destruction, loss, unauthorized access, misuse, alteration, or any other form of illegal processing.
ATTITUDE limits access to your personal information to employees who necessarily require access to perform their duties. Records containing personal information in paper form are kept in a secure environment with restricted access. Personal information in electronic form is protected through technical and technological means, such as passwords, firewalls, antivirus and other security software, as well as encryption of certain data to prevent loss, theft, unauthorized access, misuse, modification, and malicious attacks. ATTITUDE ensures that its servers are maintained in a secure environment and that its IT infrastructure is managed by specialists who oversee data protection. All ATTITUDE employees with access to personal information are trained and made aware of the importance of safeguarding its confidentiality.
Regarding credit card transactions, ATTITUDE complies with industry best standards to protect credit card information.
ATTITUDE recognizes the importance of protecting personal information and uses internet security measures to safeguard data collected online. However, despite all precautions and measures implemented, the security and confidentiality risks inherent to the Web cannot be entirely eliminated. Therefore, ATTITUDE does not make any representation or warranty regarding the absolute security of personal information provided via the Internet. Considering the foregoing, clients and users acknowledge that they provide personal information to ATTITUDE fully aware of these risks. If you believe personal information may have been compromised, please contact us using the details provided in Section 13 – Questions, Complaints, and Contact Information.
Section 8 – Retention of Your Personal Information
We will retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal and regulatory obligations. After this period, your personal information will be securely destroyed or anonymized.
Section 9 – Accessing Your Personal Information
Under applicable laws, you have the following rights regarding your personal information:
Access your personal information and obtain a copy
Correct your personal information
Withdraw your consent to the use or disclosure of your personal information, to the extent applicable
File a complaint regarding the processing of your personal information
To exercise any of these rights, please submit a written request by email to sales@attitudeliving.com
or by mail to: ATTITUDE, 5605 De Gaspé, Suite 900, Montreal, Quebec, H2T 2A4, Canada.
To prevent fraudulent or unauthorized access requests, we may ask you to identify yourself and/or answer questions to assist us in verifying your identity.
ATTITUDE will review the written request and respond diligently within 30 days of receipt. No fees are required for processing such a request. Reasonable fees may apply for transcription, reproduction, or transmission of requested personal information, and we will inform you of the approximate amount before proceeding.
ATTITUDE reserves the right to refuse any request where permitted by law. Any refusal will be duly justified within the response timeframe, and you will be informed of your legal remedies.
Section 10 – Age of Consent
By using this Site, you represent that you are at least of the age of majority in your state or province of residence, or that you have provided consent for any minor under your care to use this Site. We do not knowingly collect information from minors.
Section 11 – Other Websites
Our Site may contain hyperlinks to external websites. By clicking these links, you will be directed to these sites. While we strive to include links only to sites with high privacy standards, our Privacy Policy no longer applies once you leave our Site. We cannot guarantee the protection of information you provide or that is collected through tracking technologies (cookies or otherwise) on these sites, as they are owned and operated by independent third parties. These sites have their own privacy practices, independent of our control.
ATTITUDE assumes no responsibility or obligation regarding the practices, actions, or policies of these third-party sites. We recommend reviewing their privacy statements to understand how your information will be collected, used, shared, and disclosed.
Section 12 – Updates
We may update this Privacy Policy from time to time, without notice, to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We encourage you to review the most recent update of this Privacy Policy. By continuing to provide personal information to ATTITUDE, use the Site, or place orders after the revised policy is posted, you are deemed to have read and accepted the changes. We recommend regularly reviewing this Privacy Policy to remain informed of how we handle personal information.
The last update of this Privacy Policy occurred in July 2025.
Section 13 – Questions, Complaints, and Contact Information
If you wish to learn more about personal information protection, exercise your rights, or file a complaint, please contact the Privacy Officer by email at sales@attitudeliving.com
or by mail at: ATTITUDE, 5605 De Gaspé, Suite 900, Montreal, QC, H2T 2A4, Canada. We will respond to your written request promptly. If a complaint is justified, we will implement the required corrections without delay.